Man with Van Bexleyheath Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bexleyheath provides man and van and related removal services within the United Kingdom. By making a booking, paying a deposit or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting the services of Man with Van Bexleyheath.
Company means Man with Van Bexleyheath, providing man and van and removal services.
Services means any man and van, removal, delivery, collection, loading, unloading, packing, unpacking, or related services supplied by the Company.
Vehicle means any van or vehicle used by the Company to provide the Services.
Goods means any furniture, personal belongings, equipment, or other items handled, moved or transported by the Company on behalf of the Customer.
Service Area means the primary operating locations for the Company, including Bexleyheath and surrounding areas, together with UK-wide destinations as agreed at booking.
2. Booking Process
2.1 Bookings may be made by the Customer through the Company’s chosen communication methods, such as online forms or written messages, as made available from time to time.
2.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:
a. Collection and delivery addresses.
b. Details of property access at both addresses (for example floors, lifts, parking restrictions).
c. An accurate description and estimated quantity of Goods to be moved.
d. Any special handling requirements, such as fragile or high-value items.
e. Preferred date and time of the move.
2.3 The Company will use the information provided to issue a quotation. Quotations are based on the details supplied by the Customer and are subject to change if the information is incomplete or incorrect.
2.4 A booking is only confirmed when the Customer has accepted the quotation and, where required, paid any requested deposit. Until this time, availability of Vehicles and staff is not guaranteed.
2.5 The Company reserves the right to refuse or cancel any booking where it reasonably believes the job cannot be carried out safely, legally, or within the agreed time frame.
3. Quotations and Pricing
3.1 Unless stated otherwise in writing, quotations are provided on an hourly rate or fixed-fee basis as agreed at the time of booking.
3.2 Quotations generally include the use of a Vehicle, the services of one or more movers, and fuel costs within the agreed Service Area. Additional charges may apply for extended travel, tolls, congestion charges, or parking fees.
3.3 Quotations are valid for a limited period from the date of issue. The Company may revise a quotation if the Customer’s requirements change or if the Customer delays acceptance beyond the validity period.
3.4 The Company may impose additional charges where:
a. The move involves higher volumes of Goods than originally stated.
b. Access is more difficult than described, such as long carrying distances, additional flights of stairs, or no lift where one was expected.
c. Waiting time is incurred due to delays not caused by the Company.
d. Extra services are requested on the day, including packing, dismantling or assembly.
4. Payments
4.1 The Customer agrees to pay the price quoted or as amended in accordance with these Terms and Conditions.
4.2 The Company may require a deposit at the time of booking. Deposits are generally non-refundable except where the Company cancels the booking and cannot offer a suitable alternative date or time.
4.3 Unless otherwise agreed in writing, all balances are due on completion of the Services on the day of the move. For hourly rate bookings, the final price will be based on the actual time taken, including any waiting time or additional work requested.
4.4 Payment methods will be communicated by the Company and may include card payment, bank transfer or other accepted methods. The Customer must ensure cleared funds are available when payment falls due.
4.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.
5. Cancellations and Amendments
5.1 The Customer may cancel or amend a booking by providing notice to the Company.
5.2 Where the Customer cancels a confirmed booking, the following charges may apply:
a. Cancellation more than 7 days before the move date: any deposit may be retained to cover administrative costs.
b. Cancellation between 7 days and 48 hours before the move date: a percentage of the quoted price may be charged, up to 50 percent, to cover allocated resources.
c. Cancellation less than 48 hours before the move date or on the day: the full quoted price may be charged.
5.3 If the Customer wishes to change the move date, time, or scope of work, the Company will endeavour to accommodate the request but cannot guarantee availability. Additional charges may apply where the change leads to extra time, labour or mileage.
5.4 The Company may cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, Vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer to reschedule the Services at the earliest opportunity. If rescheduling is not possible, any deposit paid for the affected booking will be refunded.
6. Customer Responsibilities
6.1 The Customer is responsible for:
a. Ensuring that all Goods are properly packed and ready for transport, unless packing services have been expressly agreed in writing.
b. Dismantling and disconnecting appliances, fixtures and fittings, unless the Company has agreed to provide these services.
c. Arranging suitable parking and access for the Vehicle at both collection and delivery addresses, including compliance with local parking regulations.
d. Obtaining any necessary permits, permissions or building management approvals for loading and unloading.
e. Being present or providing an authorised representative at the collection and delivery addresses to oversee the move and sign any necessary documentation.
6.2 The Customer must not ask the Company’s staff to undertake any action that is unsafe, illegal, or likely to cause damage to property or Goods.
7. Excluded and Restricted Items
7.1 The Company does not carry:
a. Illegal, stolen or hazardous items.
b. Flammable or explosive substances, including gas cylinders, petrol or solvents.
c. Perishable goods requiring refrigeration.
d. Cash, jewellery, precious metals, or other high-value items, unless specifically agreed in writing.
e. Animals or live plants.
7.2 If any prohibited items are found among the Goods, the Company may refuse to transport them and may terminate the Services without refund.
8. Waste and Disposal Regulations
8.1 The Company operates in accordance with applicable UK waste and environmental regulations.
8.2 The Company is not a general waste carrier and will not remove rubbish, fly-tipped waste, or any items classed solely as waste, unless this has been specifically agreed as a separate service and complies with applicable regulations.
8.3 The Customer must not present domestic or commercial waste for collection under the guise of removal Goods. Where waste is discovered, the Company may refuse to carry it or may levy additional charges to cover lawful disposal.
8.4 Certain items, such as electrical equipment, mattresses, or construction debris, may require specific disposal methods. If the Company agrees to remove such items, an additional disposal fee may apply, and the Customer remains responsible for ensuring that disposal is lawful and compliant.
8.5 The Customer indemnifies the Company against any fines, penalties or claims arising from the inclusion of unlawful or improperly declared waste among the Goods.
9. Liability and Insurance
9.1 The Company will exercise reasonable care and skill in handling and transporting the Goods.
9.2 The Company’s liability for loss of or damage to Goods is limited to a reasonable cost of repair or replacement, taking account of wear, tear and depreciation, subject to any monetary limit stated in the quotation or in a separate policy schedule.
9.3 The Company is not liable for:
a. Loss or damage arising from inadequate or improper packing by the Customer.
b. Loss or damage to Goods transported in cartons, bags or containers that were not securely closed.
c. Damage caused by inherent defects, wear and tear, or pre-existing damage.
d. Loss of data, software or digital content.
e. Indirect or consequential loss, such as loss of profit, business interruption or emotional distress.
9.4 The Customer should notify the Company in writing of any visible loss or damage as soon as reasonably possible and in any event within a reasonable period after completion of the Services, allowing the Company to investigate the claim.
9.5 Where the value of the Goods exceeds any standard liability limit, the Customer is advised to obtain additional insurance cover. The Company does not provide valuation advice and accepts no responsibility for the Customer’s failure to arrange suitable insurance.
9.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
10. Delays and Events Beyond Control
10.1 The Company will use reasonable efforts to adhere to agreed dates and times but cannot guarantee punctuality where circumstances are beyond its control.
10.2 The Company is not liable for delay or failure in performing the Services where caused directly or indirectly by events outside its reasonable control, including but not limited to traffic conditions, accidents, road closures, severe weather, or acts of third parties.
10.3 If a delay results in extra time being incurred for waiting or travel, the Company may charge for the additional time at the applicable hourly rate.
11. Access and Property Damage
11.1 The Customer is responsible for ensuring safe and adequate access for the Vehicle and staff at all locations.
11.2 The Company is not liable for damage caused by moving Goods through areas with restricted access where the Customer has requested that such an attempt be made. This includes, for example, narrow staircases, tight doorways, or spaces with limited clearance.
11.3 The Customer should take reasonable steps to protect floors, walls and fixtures. The Company will take reasonable care but is not responsible for cosmetic damage to decoration arising from the ordinary and careful movement of large or heavy items in confined spaces.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company at the earliest opportunity, preferably on the day of the move so that matters can be addressed promptly.
12.2 Formal complaints should be submitted in writing, setting out the nature of the complaint, any relevant dates, and supporting information.
12.3 The Company will investigate complaints in good faith and respond within a reasonable time frame. The Customer agrees to cooperate with any investigation and to allow the Company an opportunity to remedy issues where feasible.
13. Privacy and Data
13.1 The Company will collect and use personal information provided by the Customer for the purposes of arranging and delivering the Services, processing payments, and handling queries or complaints.
13.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where required to fulfil the Services or comply with legal obligations.
14. Variations
14.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.
14.2 Any variation to these Terms and Conditions must be agreed in writing by the Company. Verbal assurances will not form part of the contract unless confirmed in writing.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a booking with Man with Van Bexleyheath, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.
