UK Service Terms and Conditions for Man With Van Bexley

These terms and conditions apply to all domestic and commercial removal, delivery, collection, and transport services provided under the trading style Man With Van Bexley and any related wording such as man and van Bexley, van hire with driver, or small removal service. By making a booking, the customer agrees to be bound by these terms, which are designed to set clear expectations for both parties. They govern the booking process, payments, cancellations, liability, waste handling, and the legal framework under which services are supplied in the United Kingdom.

These terms are intended to be fair and practical. They apply whether the service involves a single item, a full van load, a partial house move, office transport, furniture delivery, or other lawful carriage of goods. Any variation to these terms must be confirmed in writing by the service provider. If there is any conflict between a booking confirmation and these terms, the booking confirmation will apply only to the extent that it does not contradict mandatory law or express written agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean the provider of the Man With Van Bexley service. References to “you” and “your” mean the customer, hirer, sender, or any person acting on behalf of the person receiving the service. The word “goods” includes items to be moved, transported, delivered, stored temporarily in the vehicle, or disposed of in accordance with waste legislation where such disposal has been agreed in advance.

All bookings are subject to availability, route suitability, vehicle capacity, and the accuracy of the information you provide. When requesting a quotation or reservation, you must supply complete and truthful details, including item descriptions, access conditions, floors involved, parking restrictions, timing requirements, and any special handling needs. A quote from Man With Van Bexley is based on the information given at the time and may be revised if there is a material change in the scope of work, the volume or weight of items, delays, or inaccurate information.

A booking is only confirmed when we have accepted your request and issued a confirmation by text, email, invoice, or other written communication. Until confirmation is issued, no service is guaranteed. We may decline a booking for any lawful reason, including unsafe access, unreasonable timing demands, suspected illegal activity, inability to carry the goods safely, or where the job requires a service beyond our normal scope. Confirmation may include an estimated arrival window rather than a fixed minute-by-minute time, and such estimates are not guaranteed unless expressly stated.

Customers are responsible for ensuring that the collection and delivery locations are ready for the agreed service. This includes arranging access, obtaining permissions where needed, reserving parking if required, and ensuring that all items are packed appropriately unless packing has been expressly included in the service. Man With Van Bexley may refuse to move items that are unsafe, prohibited, excessively heavy for manual handling, contaminated, or likely to damage property or other goods.

Payments must be made in accordance with the quotation or invoice issued for the booking. Unless otherwise agreed, prices may be based on an hourly rate, a fixed fee, or a combination of time, distance, labour, and additional services. Any deposit requested must be paid to secure the reservation and may be non-refundable except where required by law or where we cancel the service without cause. The remaining balance becomes due on completion unless stated otherwise.

Accepted payment methods may include bank transfer, card payment, cash, or other methods specified at the time of booking. Where payment is required before unloading, or before the job starts, we reserve the right to suspend the service until cleared funds are received. If payment is not made on time, we may charge reasonable recovery costs, interest where permitted by law, and administrative fees associated with late payment. The customer remains liable for all charges arising from the booking, even if the booking is made on behalf of another person.

Additional charges may apply where the scope of work changes after confirmation. Such charges can include waiting time, extra labour, parking costs, congestion charges, tolls, failed access, additional mileage, repeated loading, dismantling, reassembly, or disposal fees. If we discover that the actual work is materially different from the original description, we may either revise the quotation or limit the service to what was originally agreed. You will be informed of any material change before extra charges are incurred whenever reasonably possible.

Cancellations and rescheduling requests must be made as early as possible. If you cancel a booking after confirmation, we may charge a cancellation fee to cover administration, lost time, vehicle scheduling, and any costs already incurred. The amount of any cancellation charge will be reasonable and may depend on how much notice is given and whether we have already begun work, travelled to the collection point, or reserved time that cannot be reallocated.

If you are unable to proceed with the service on the scheduled date because access is blocked, you are not present when required, or the goods are not ready, this may be treated as a late cancellation or a failed booking. In such cases, any deposit may be retained and further charges may apply if the vehicle and crew have already been dispatched. We may also cancel or suspend the service if conditions are unsafe, if the customer is abusive, if payment terms are not met, or if the goods are unlawful to transport.

We will always try to act reasonably if a customer needs to change the booking. Where possible, we may offer an alternative date or time. However, changes are subject to availability and may require a revised price. If we cancel for reasons within our control and cannot offer a suitable alternative, you will normally receive a refund for any service not provided, subject to deductions for work already completed and any non-recoverable third-party costs lawfully incurred.

Liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods and property, but we are not responsible for pre-existing damage, wear and tear, inadequate packing, hidden defects, inherent fragility, or damage caused by items that are not fit for transport. It is your responsibility to ensure that goods are suitably packed, labelled, and protected unless we have expressly agreed to supply packing materials or packing assistance.

We are not liable for loss or damage arising from matters outside our control, including road closures, traffic disruption, severe weather, third-party actions, mechanical failure that is not due to negligence, or delays caused by authorities or access restrictions. Where we are found liable, our liability will be limited to the direct loss actually suffered and proven, and will not extend to indirect loss, loss of profit, loss of opportunity, or consequential loss, except where such exclusion is prohibited by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If you believe damage has occurred, you must notify us within a reasonable time and provide photographs, supporting evidence, and a description of the issue. We may inspect the item, packaging, and location before any claim is admitted. Claims will not be considered if items were already damaged, poorly packed, or moved contrary to our instructions.

We will use reasonable skill and care in carrying out every man with van job, whether it is a local move, a delivery, or a collection requiring careful handling. Customers must ensure that items are lawful to possess and transport. We reserve the right to refuse or stop work if we suspect stolen property, dangerous substances, prohibited goods, or any item that could create a health and safety risk. If work is stopped for lawful refusal, charges already incurred remain payable.

When services include clearance, removal of unwanted items, or disposal of mixed loads, the customer must comply with waste regulations. We only handle waste where it is lawful for us to do so and where the nature of the waste has been disclosed in advance. The customer must not ask us to dispose of controlled, hazardous, clinical, electrical, or regulated waste unless this has been specifically agreed and the necessary legal arrangements are in place. Any waste transfer must be accompanied by correct information, and where required by law, a waste transfer note or equivalent record.

As a customer, you must make sure that items presented for disposal are genuinely intended for lawful waste removal and are not subject to special controls. Under UK waste law, you remain responsible for the accuracy of the description of waste, the segregation of prohibited materials, and the lawful transfer of items. We may request evidence that the waste is from domestic or commercial premises and may decline to handle materials that are improperly mixed, contaminated, or not suitable for our service. Fees may apply for sorting, loading, or lawful disposal at authorised facilities.

Any property left in the vehicle, or any item refused because it is unsafe, may be returned or retained only in accordance with practical and legal requirements. We are not responsible for unattended property unless we have expressly agreed to store it temporarily and have confirmed the arrangement in writing. If items are left behind, we may contact the customer to arrange collection or redelivery, and reasonable storage or transport costs may be charged.

The customer is responsible for providing accurate dimensions and a truthful inventory where requested. If the service requires access through narrow doors, stairs, lifts, or shared areas, you must disclose this before the booking is confirmed. Man With Van Bexley may bring additional crew, equipment, or a larger vehicle if needed, but this may change the price. We do not guarantee that dismantling, reassembly, or specialist lifting will be included unless it has been clearly agreed.

Any disputes should first be raised promptly so that we can review the facts and try to resolve the matter fairly. If a dispute cannot be resolved informally, the parties agree to follow the applicable legal process in England and Wales. These terms are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. Nothing in these terms affects your statutory rights as a consumer under applicable UK legislation.